Contact support
For help or questions about Did I Take It?, email us. We usually reply within one to two business days.
Common questions
My reminders aren't showing up
Open your iPhone's Settings app, tap Notifications, then Did I Take It?, and make sure Allow Notifications is on.
If you use a Focus (such as Sleep or Do Not Disturb), check that Did I Take It? is allowed to notify you during it. Opening the app once after an update also helps make sure reminders are scheduled.
How do I move my medications to a new iPhone?
Your medications and history are included in your iPhone's iCloud Backup. Make sure iCloud Backup is on (Settings, then your name, then iCloud, then iCloud Backup), and restore from that backup when you set up your new iPhone.
How do I cancel my subscription?
Subscriptions are handled by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Did I Take It? Premium. Cancel at least 24 hours before your renewal date to avoid being charged for the next year.
For refunds, contact Apple through reportaproblem.apple.com. We can't issue refunds directly.
Do you see my medications?
No. Your medications, schedules and history are stored only on your device. You don't need an account, and we never receive that information. Read the privacy policy.
Can Did I Take It? tell me what to do about a missed dose?
No. Did I Take It? is a personal tracking tool and doesn't give medical advice. Ask your doctor or pharmacist what to do about a missed or extra dose. In an emergency, call 911 or your local emergency number.